Återbetalningspolicy

RETURNS

We do not offer voluntary returns, exchanges or open purchase beyond what is required by applicable consumer law.

If you are entitled to a statutory right of withdrawal, you may exercise that right within the applicable withdrawal period as described below.

NON-RETURNABLE ITEMS

Certain products are exempt from the statutory right of withdrawal, including where applicable:

goods that deteriorate or expire rapidly
sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
other products specifically exempt from the right of withdrawal under applicable consumer law

Opened, consumed or used food products may also have a reduced or no refundable value depending on the circumstances.

This does not affect your rights if a product is defective, damaged or incorrect.

EU RIGHT OF WITHDRAWAL - 14 DAYS

For eligible online purchases, customers within the EU generally have the right to withdraw from the purchase within 14 days without giving a reason.

For goods, the withdrawal period normally begins when you receive the order.

For subscriptions involving regular deliveries of goods, the withdrawal period normally begins when you receive the first delivery.

To exercise your right of withdrawal, use the withdrawal function available on our website or contact:

care@grained.co

Please provide:

your name
order number
the item(s) you wish to withdraw from

You do not need to provide a reason.

RETURNING AN ORDER AFTER WITHDRAWAL

If the product is eligible for withdrawal, it must be sent back without unnecessary delay and no later than 14 days after notifying us of your withdrawal.

Return address:

GRAINED CO.
Hantverkargatan 47
112 21 Stockholm
Sweden

Customers are responsible for the cost of return shipping, unless the return concerns an incorrect or defective product.

We recommend using a trackable shipping method. GRAINED is not responsible for returned parcels lost in transit.

CONDITION OF RETURNED PRODUCTS

You may inspect a product only to the extent necessary to determine its nature, characteristics and function.

If a product has been handled beyond what is necessary and its value has decreased as a result, we may deduct the corresponding loss in value from the refund where permitted by law.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us at care@grained.co as soon as possible with your order number and, where relevant, photos of the issue.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

EXCHANGES

We do not offer direct exchanges.

If you would like another product, you may place a new order. Where your original purchase qualifies for a statutory right of withdrawal, you may separately exercise that right.

REFUNDS

When a valid statutory withdrawal is exercised, we will refund the payments we are required to refund under applicable law, including the cost of our least expensive standard delivery option where applicable.

We may withhold the refund until: