GRAINED GLUTEN-FREE SUBSCRIPTION BOX

Frequently Asked Questions

How much does a box cost?

Our monthly subscription box is 699 SEK + 99 SEK for delivery. A one-time box costs 749 SEK + 99 SEK for delivery.

When will my order ship?

Orders are shipped in the second week of each month. For example, if you order on August 20, your first box will ship the second week of September. After that, your subscription renews monthly on 25th of each month and boxes ship at the beginning of each month. We ship worldwide.

Can I change my shipping address?

Yes. Update it through your account dashboard or contact us before the next billing cycle.

How do I track my order?

You’ll receive a tracking link via email as soon as your box ships.

How do I manage or cancel my subscription?

You can pause, skip, or cancel anytime through your account dashboard.

I see tracking info but my order hasn’t moved. What’s going on?

Sometimes carriers take 24–48 hours to update tracking. If it hasn’t moved after that, contact us.

When will my account be charged?

You will be charged on the day you place your first order, and then automatically on the 25th of each month for the following box.

Are your products safe for people with celiac disease?

Yes. We only include products that are gluten-free and safe for celiac customers.

Are all items certified gluten-free?

We prioritize certified products, but some small-batch or international finds may not have local certification while still being gluten-free. We carefully vet each product.

Can I customize my box for other allergens (dairy, nuts, soy)?

Not at this time. GRAINED focuses on gluten-free only. Some items may be dairy-free or vegan, but the box is not customizable.

Can I gift a box?

Yes! You can order a single box as a gift, or purchase a subscription for someone else.

Can I include a gift message?

Gift messages will be available soon. For now, you can email us to request one manually.

My box is missing an item, or something arrived damaged. What do I do?

Email us at care@grained.co and we’ll make it right.

I didn’t like the products. Can I get a refund?

We don’t offer refunds for dislikes, but we’d love your feedback to improve future boxes.