Frequently asked questions
When will my box ship?
We ship once a month, on the 15th.
No matter when you place your order, your first box will ship on the next 15th. After that, your subscription renews monthly and follows the same schedule.
One date. One drop. We ship worldwide.
Can I change my shipping address?
Yes. Update it through your account dashboard or contact us before the next billing cycle.
How do I track my order?
You’ll receive a tracking link via email as soon as your box ships.
How do I manage or cancel my subscription?
You can pause, skip, or cancel anytime through your account dashboard.
I see tracking info but my order hasn’t moved. What’s going on?
Sometimes carriers take 24–48 hours to update tracking. If it hasn’t moved after that, contact us.
When will my account be charged?
You will be charged on the day you place your first order, and then automatically on the 25th of each month for the following box.
Are your products safe for people with celiac disease?
Yes. We only include products that are gluten-free and safe for celiac customers.
Are all items certified gluten-free?
Can I customize my box for other allergens (dairy, nuts, soy)?
Can I customize my box for other allergens (dairy, nuts, soy)?
Not at this time. GRAINED focuses on gluten-free only. Some items may be dairy-free or vegan, but the box is not customizable.
Can I gift a box?
Yes! You can order a single box as a gift, or purchase a subscription for someone else.
Can I include a gift message?
Gift messages will be available soon. For now, you can email us to request one manually.
My box is missing an item, or something arrived damaged. What do I do?
Email us at care@grained.co and we’ll make it right.
I didn’t like the products. Can I get a refund?
We don’t offer refunds for dislikes, but we’d love your feedback to improve future boxes.
This is grained.
For those who know that gluten-free should never mean compromise.